Shipping Policy

Shipping Policy Pertaining to our DROPSHIPPING, MEGAVAULT ITEMS and ELLEFSON COFFEE ORDERS

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please contact us immediately at ellefsonemporium@gmail.com

For apparel: the return address is set by default to the printing facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If our printer's facility isn't used as the return address, you would become liable for any returned shipments you receive.

For Megavault items: your order is shipped directly from Ellefson Emporium via USPS, UPS or FedEx - a tracking # will be issued to you via email upon fulfillment.

For coffee: your order is freshly roasted at the roasters and shipped via USPS and packaged/shipped directly from Ellefson Emporium via USPS. A tracking # will be issued to you via email upon fulfillment.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

If you "shop as guest" and haven't registered an account on ellefsonemporium.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

Returned by Customer - Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore Ellefson Emporium reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

For more info on returns, please email us at ellefsonemporium@gmail.com